Frequently Asked Questions 
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1.  My landlord prohibits satellite dishes.  Am I allowed by law to have one?
2.  Will I be able to get a signal from my location?
3.  I have ordered a satellite system.  How do I schedule an installation?
4.  Do you offer installation if I purchased a dish from someplace else?
5.  How long will the installation take?
6.  Do I need a phone jack in the room where the receiver is located?
7.  Can I get local channels with a dish?
8.  Where will the dish be installed?
9.  I live in another state.  Why am I not able to get free installation?

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Question1

 My landlord prohibits satellite dishes on the premise.  Am I allowed by law to have one? 

Answer

Yes!  It is Federal law that your landlord must allow you to have a satellite dish installed in an area where you can get an acceptable satellite signal.  Although this is the law it is still your responsibility to attain permission from your landlord before scheduling an installation.  Any installation requirements requested by the landlord or association to be followed may constitute a custom installation, thereby increasing the cost to be paid for installation.  For complete information about this law follow this link.

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Question 2 

Will I be able to get a signal from my location? 

Answer

Most likely.  It is our experience that over 90% of NJ residence living in a private home can get an acceptable satellite signal.  In order to be able to receive an acceptable signal you will need a clear line of sight to the south west. 

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Question 3

I have ordered a satellite system on-line.  How do I schedule an installation?

Answer

Our online scheduling is currently unavailable at this time.  After ordering from us you will be contacted via your method of preference (phone or email) within 48 hours to schedule an appointment.  We have weekend availability, however these slots are filled quickly.

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Question 4

 I purchased a system from someone else, but cannot find someone to install it.  Do you offer installation to customers that do not purchase the equipment from you? 

Answer

Yes we do offer installation if you purchase from a competitor, however regular installation rates will apply.  For installation rates please visit the link for Installation Rates.

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Question 5

How long will installation take? 

Answer

Installation times vary, depending on the structure, however the majority of 2 receiver systems will take roughly 2-3 hours.  Add 1 hour for each additional receiver with standard installation. Custom installations require more time to complete and vary with each job.

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Question 6

 Do I need a phone jack in the room where the receiver is located? 

Answer

Although the reception of the satellite signal is not dependent on the receiver being connected to a phone line, DBS providers require this connection at all time to keep tabs on each receiver.  If no phone line exists in the room wireless phone jacks and/or phone line installation can be purchased from us on-line.

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Question 7

 Can I get local channels with a dish? 

Answer

Yes.  DirecTV and DishNetwork offer local channels in the NYC and Philadelphia area.  Please check out the programming options for each provider (DirecTV or Dish Network) for more details.

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Question 8

 Where will the dish be installed? 

Answer

The best place to install the satellite dish is high up on the residence to ensure the integrity of the signal.  Our installers have a tremendous amount of experience and will install the dish in the best location.

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Question 9

 I live in another state.  Why am I not able to get free installation? 

 Answer

We operate in New Jersey only and do not offer installations in other states at this time.  You may find contractors that do installations in your area if you choose to purchase equipment from us.   

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